Duration: 4 Months Contract
Job Description:
- Serve as Operations specialists for Customer Support, Safety Operations, covering escalations and agent interface for Wearables.
Responsibilities:
- Monitors the escalation queue and communicates with T3 agents to provide feedback on appeasements related to escalations, with guidance from the Safety Operations team.
- Develops reporting for customer support safety metrics in preparation for monthly updates on safety trends.
- Support Safety Operations with case summaries and customer support deep dives.
- Serve as operations specialist and point of contact within Customer Support product vertical for customer escalations related to safety claims for wearables.
- Assists Safety operations SMEs with updates to knowledge base articles and agent training, participates in relevant UAT testing for taxonomy updates related to safety enhancements in support processes.
Experience:
- 3+ years of experience in customer support, biotech, or medical devices.
- 3+ years of experience in hardware operations.
- Experience working with internal, external, and/or regulatory body auditors (nice to have).
- Ability to communicate and review different data types (i.e. PII, SPII, MBD) in the organization (nice to have).
- Experience with common controls frameworks, risk assessments, vendor security / privacy assessments, continuous monitoring automation and risk tooling (nice to have).
Skills:
- Customer Support
- Safety operations
Education:
- Bachelor's degree or equivalent practical experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Ashik
Email: ashik.a@ustechsolutionsinc.com
Internal Id: 24-26651
